Opening Keynote

Mike Rosenbaum, CEO 
Guidewire Software

Innovating to ensure your success.

Realizing the vision through platform evolution

Matt Sigman, Vice President Strategic Development Guidewire Software

Matt will share Guidewire's strategic platform direction that will enable the realization of these goals while providing a foundation for continued evolution and optimization of the underlying technology.

Inspirational

Customers the day after tomorrow
The offer you can’t refuse

Steven van Belleghem
Author and Thought Leader

Steven is an expert in customer focus in a digital world. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way.

Customer-Centered Innovation with Guidewire Digital

Julie Getzlaff, Director Product and Solution Marketing
Guidewire Software

Today’s wired, connected policyholders expect fast, personal, and proactive service. See how Guidewire Digital applications and Guidewire for Salesforce allow rapid delivery of innovative, customer-centric sales and service experiences to transform the way P&C insurers engage, retain, and grow their customer relationships.

Customer Case

Reimaging your business processes, culture and customer experience through digital transformation

Russell Voutour, VP Technology Solutions
TD Insurance

Speed to market and evolving customer expectations are driving organizations to think digital. A digital transformation is more than just a technology change; it means changing our approach to how we think about our customer engagement. We must also rethink how we design our process, culture and technology to focus on customer journeys to provide an outstanding customer experience. Digital transformation impacts your business, from streamlining underwriting processes with 3'rd party data to enabling the customer to complete quotes in half the time of a traditional workflow. Coupled with analytics, you are enabled to make quicker decisions to drive better business agility.

Driving Innovation Through Guidewire Risk Analytics

Charles Clarke, Vice President Sales, Digital, Data & Analytics, Guidewire Software

Learn how structured and unstructured datasets collected and curated at Internet scale are revolutionizing P&C risk management, including quantification and underwriting of emerging 21st century risks.

Cloud: the next frontier in insurance

Christina Colby, SVP, Customer Experience
Guidewire Software

• Discover how to differentiate, and grow by achieving your business and IT imperatives. 
• Learn how to attain better market agility and encourage agile innovation in product development.
• Hear how a mission-critical cloud transformation can revolutionise core applications.

Customer Case

Enabling Enterprise Transformation with Guidewire Cloud

Greg Pfluger, Chief Information Officer, Personal Lines and Life, American Family Insurance

American Family Insurance has been a Guidewire customer for ten years. Over that time, they have made five acquisitions. For the most part, these companies had outdated applications. Last year, American Family made a strategic decision to use Guidewire cloud to consolidate systems and retire legacy applications. The flexibility of the cloud architecture and Edge APIs will allow them to do this while retaining pricing, underwriting, and customer and agent experiences that are unique to each distribution channel.
• Hear the story of American Family Insurance’s journey since beginning a relationship with Guidewire ten years ago.
• See the complexities that come from a multi-line insurance carrier that has acquired other carriers.
• Learn how Guidewire Cloud is the foundation for consolidation and legacy system retirement.

Customer Case

Using ClaimCenter to Strengthen the Customer Experience

Paul Branch, Head of Claims, The National Farmers Union Mutual Insurance Society Limited

In 2016 NFU Mutual embarked upon a customer-focused claims programme that embraced the capabilities of ClaimCenter. The goal was to strengthen the company's value proposition through a smarter customer journey based upon clear customer-centric design principles. In this session, Paul will describe our achievements to date.
Motor achievements:
• New motor FNOL delivering care for Customers from the start
• A focus upon “brilliant basics” – simplicity, choice and convenience
• Better customer outcomes and satisfaction
Non-Motor achievements:
• A slicker customer interface across multiple products
• Broader choice and solutions, with quicker settlement
• Improved satisfaction being delivered through our Agency network and Regions.

Customer Case

Leveraging telematics in motor insurance claims

Norberto Odorico, Chief Claims Officer
UnipolSai (Italy)

UnipolSai manages about 600K of Motor claims per year and is the european leader in the use of telematics in Insurance Industry with more than 4 millions of Black Box installed. Having connected cars is just the starting point: to really leverage the use of telematics you have to work on each single step of the “Telematics Value Chain” and to embed it in the claims processes both from the Claim Department side and the Customer side. In this session Norberto will focus on the main areas of UnipolSai telematics application in Motor Insurance:
- Key Success Factors
- Crash reconstruction
- Improving Customer Experience in the “moment of truth”.

Customer Case

Changing your information system when you have millions of policies in portfolio : madness or vital necessity ?

Yann Arnaud, Head of Innovation
Group MACIF (France)

- Why? Meeting emerging costumers’ needs, creating new business opportunities
- Risky project that requests high level of control and preparation
- Need a complete plan: a trusted software, a close partnership with the editor and involvement of teams in both sides