Connections 2018: iCare
Delivering Customer-Centric Service
Melinda Smith May, 2017
Original Air Date:
iCare is a social insurer that provides insurance and care services to people and businesses in New South Wales. In its brief three-year history, it has become one of Australia’s largest insurers. iCare has undertaken a major transformation with a bold aspiration to be the global benchmark for customer experience and outcomes. Enabled by Guidewire applications in the cloud, iCare gives its people the technology to deliver a service model built around empowerment, person centricity, and empathy.
In his keynote presentation, John Nagle discusses iCare’s customer-centric aspiration, the role of technology in enabling its success, and its vision to become a true social insurer that puts people first.
John will describe iCare’s transformation to deliver:
- A common insurance and care backbone: stable and reliable but adaptable and agile
- Reduced complexity and duplication with a simplification of the technology landscape
- Enhanced data, analytics, and security to support the iCare service model
- A people-first approach to innovation
You’ll learn how the adoption of Guidewire applications in the cloud—including PolicyCenter, ClaimCenter, BillingCenter, DataHub, InfoCenter, and Digital—is helping iCare achieve its goals of being engaged, smarter, faster, and focused on people rather than processes.