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9:00 am |
Registration & Coffee
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10:00 am |
Opening Address
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Brian Desmond
Chief Marketing Officer, Guidewire Ally Redding
Senior Account Executive, Guidewire |
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10:05 am |
Guidewire Keynote
Power of Community |
Guidewire
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Guidewire President and Chief Revenue Officer, John Mullen will share his perspective on key imperatives facing the P&C insurance industry, and the progress Guidewire is making to ensure that customers have the agility they need today and in the future. John will be joined by Diego Devalle, Chief Product Development Officer who will outline the latest new capabilities in Guidewire's platform. The session will conclude with a perspective from Will McAllister, GM EMEA, on the European insurance market and Guidewire's strategy to ensure the success of our customers in Europe. |
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11:10 am |
Break
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11:40 pm |
Customer Case Study
Delivery efficiency through automation |
Badreddine Benbrahim
Head of Claims Design Authority, Axa |
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Automation can have a positive impact on a business's efficiency in IT delivery, leading to faster time-to-market, improved quality, and enhanced customer satisfaction. In addition, it can reduce costs, including labor costs and losses due to human error and downtime, while enabling businesses to scale efficiently. In this session, AXA illustrates how automation revolutionised the delivery of ClaimCenter. |
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12:00 pm |
Partner Session
A new era of seamless protection - The power of embedded insurance |
Christoph Herzog, Director
PwC Strategy& |
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In this session Christoph Herzog from PwC Strategy& is going to explore the power of embedded insurance. Embedded insurance represents a paradigm shift, embedding real-time, adaptive coverage directly into products and services, from smartphones to smart homes. It utilises artificial intelligence for personalised, proactive risk management, making traditional insurance processes obsolete. This new approach offers unprecedented customization and flexibility, allowing individuals to tailor their protection to their specific needs. As a result, embedded insurance ensures seamless, integrated protection in our daily lives, promising a future of effortless security. |
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12:20 pm |
Standing Lunch
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1:20 pm |
London Market
Unlocking the value of market modernisation |
Jamie McDonnell, London Market Lead, Guidewire
Akhlas Hafiz, Head of Modernisation, Beazley
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Join us for a session on how to harness cloud technology and the London Market digital ecosystem to maximise the benefits of market modernisation; including a discussion with Akhlas Hafiz, Head of Modernisation at Beazley. |
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1:40 pm |
Panel Discussion
Analytics and technology: keeping the insurance industry relevant |
Charles Clarke, Group Vice President, Analytics, Guidewire
Jerome Jean Haegeli, Group Chief Economist, Swiss Re
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Data is proliferating and the global economy is more connected and more digitised than ever, yet we still have an ever growing insurance protection gap. We explore the impact of "digitisation" on the insurance economy—from new risks, to new systems, and greater efficiencies — and how that is changing the insurance industry today, and might plot a path to closing the gap. |
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2:00 pm |
Customer Case Study
From chasing the market to leading the race : the story of Warta’s claims handling transformation |
Rafał Stankiewicz, Vice-President of the Executive Board, Warta
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Customer satisfaction is closely linked to satisfaction with the claims process, yet many insurers still struggle to handle claims digitally and settle them quickly. In this session, learn how Warta transformed its claims operations by implementing a modern claims system integrated with the latest digital technologies to improve efficiency and handling, becoming the leader in claims handling in the Polish Market. |
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2:20 pm |
Break
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2:50 pm |
Partner Pitch Session
Innovation showcase |
Laura Drabik, Chief Evangelist, Guidewire
Christophe Bourguignat, Co-founder, CPTO, Zelros
Varun Ghai, Associate Vice President (P&S), UK & EU, Newgen
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3:10 pm |
Customer Case Study
Actually solving customer’s problem, not only pushing your product |
Helena Erjala, Business Change Lead and Maija Pajumaa, Developer in Motor Insurance Tribe, Pohjola Insurance
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Electric vehicles, direct-to-consumer models, and embedded insurance are disrupting traditional value chains in motor insurance. To stay competitive, incumbent insurance companies can embed their services into customer processes, playing a bigger role in the ecosystem. Pohjola Insurance is an example of a market maker that has built on its competitive edge. Learn from their approach to strengthen your position in the market. |
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3:30 pm |
Guest Speaker
Interview session with David Coulthard |
David Phull
Group VP Sales EMEA, Guidewire David Coulthard
Formula 1 Grand Prix driver, television broadcaster, author and entrepreneur |
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4:00 pm |
Wrap up
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Brian Desmond
Chief Marketing Officer, Guidewire Ally Redding
Senior Account Executive, Guidewire |
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4:10 pm |
Cocktail Reception
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