8:45

9:30

9:35

An update on Guidewire’s business with an emphasis on Europe and provide a perspective on why insurers and Guidewire must continually evolve.

10:15

• How has living in a world of digital experiences like Netflix and Amazon affected consumer expectations of insurance?
• What are the top innovation themes that insurers need to prioritize, and how can you use technology to address them?
• Who are the top innovators in our industry to watch? 

10:45

Aviva Italy has had one of the fastest implementations ever, it took around four months from inception to go live. Vittorio will be discussing their project called Aviva Plus, a paperless, omnichannel, Netflix like insurance approach.

11:15

11:45

As the leader in Belgium's P&C market, AXA Belgium decided to completely re-design its claims processes and customer experience on ClaimCenter to increase customer satisfaction, automation levels, fraud detection, leakage avoidance, and digitalization. In this session, we describe how we successfully implemented an adoption approach (calculated to 98% OOTB adoption) to enable an upgrade from ClaimCenter 8 to ClaimCenter 9 in three months. We also demonstrate how we successfully accelerated delivery by deploying well-designed accelerators from the AXA Group catalog—a library of more than 40 ClaimCenter accelerators that serve the Guidewire implementations of the AXA Group globally

12:15

Well into its ClaimCenter implementation journey, Natixis is already realizing benefits. The project is leading to improvements in customer service, experiences, and value as well as to further opportunities to improve overall business. Hear Natixis’s story of how to bring a new and different offering to a targeted market segment, using ClaimCenter, discover how it has driven new innovation and what lessons they learned along the journey.

12:45

2:15

Nancy is one of the very few female keynote speakers to cover the impact of digitization on customer behaviour and how that affects the way companies should interact with customers.  With a mix of mind-blowing examples and a great sense of humour, she takes the audience on an exciting rollercoaster of high-level content, delivered in a very easy-to-digest presentation. Nancy has the strong reputation of leaving people inspired, with the right innovation-driven mindset and actionable insights to shape their own Day After Tomorrow strategy.

3:15

Welcome to the digital-first world, where millennials and retirees, policyholders and agents, expect instant, omnichannel digital service from their insurance companies. Learn how Guidewire and its customers are leading the digital revolution with streamlined, omnichannel digital experiences; innovative solutions for market microsegments; and Insurance-centric CRM.

3:45 

4:00

• Overview of the company and the digitalization program
• Information on the new claims platform
• Experiences and best practices from the first project release 

4:30

An increasing number of innovative solutions are entering the insurance industry either through established software providers or through the ever growing space of insurtech companies. Insurers face the challenge to evaluate, test and try to integrate those solutions within their existing systems. In this session you will learn how Guidewire is enabling insurers to take advantage of new and creative solutions from a growing ecosystem of innovation with Guidewire Marketplace. You will also hear how Guidewire DevConnect, a new development from Guidewire, simplifies the creation of solutions for software vendors and the consumption of those solutions by insurers and thus enables a vital ecosystem of curated and proven software solutions to drive innovation in the insurance industry.

5:00

Dan Bishop will talk about various new and old data modelling approaches. He will share from his experience what works and what will not add value. He will also provide examples of proven models targeting specific business problems and how to deliver actionable insights at the time key decisions are being made.

5:30

5:40