Crown Sydney
1 Barangaroo Ave, Barangaroo NSW 2000, Australia
Friday, 27 February 2026
Time |
Speakers | |
9:00 |
Registration | |
10:00 |
Guidewire Keynote: Entering the Era of Intelligent Insurance in ANZ |
Mike Rosenbaum |
11:30 |
Break | |
11:50 |
Guest Speaker Session Beyond the Curve: Strategic Pricing and the Future of General Insurance in Australia A guest speaker from actuarial experts, Taylor Fry, for a strategic review of general insurance pricing. This session examines current trends reshaping the pricing domain and explores the non-obvious factors that will define the next decade of actuarial science. Attendees will gain practical insights into why pricing remains a critical performance differentiator and how to navigate the emerging complexities of the Australian market. |
Jonathan Cohen Principal, Taylor Fry |
12:10 |
Customer Showcase Reimagining Insurance: How Global Transformation Powers Local Impact In an era of rapid disruption, legacy systems and incremental change won’t cut it. Join Sushma Segal, Chief Transformation Officer at QBE Group, as she shares how one of the world’s largest general insurance insurers is unlocking value by aligning global transformation with local execution. Central to this effort is a business-led transformation journey, where initiatives are not solely driven by technology but shaped by front-line insights, customer needs, and strategic business objectives. From streamlining operations across continents to building customer-first digital ecosystems, discover how QBE is reengineering insurance to be faster, smarter, and more resilient. |
Sushma Segal Chief Transformation Officer, QBE Group |
12:25 |
Lunch | |
14:00 |
Customer Showcase The Catalyst for Change: How IAG’s Padlock Product Unlocked a Commercial Insurance Transformation In May 2025, IAG didn't just launch a product in PolicyCenter on Guidewire Cloud, it launched a new era for commercial insurance. Go behind the scenes of IAG’s transition from legacy systems to a high-performance Commercial Enterprise Platform. This session examines how the launch of the "Padlock" product ignited a broader mission to shatter the constraints of legacy systems and streamline the products, processes and broker experience. IAG delivery and business leaders will offer practical insights that showcase how getting one product onto the Guidewire cloud has created the momentum to transform an entire division, and the value it has already provided to its commercial business and customers. |
Kate Clarke EGM, Delivery, Commercial Enterprise, IAG Damien Gallagher Executive General Manager, CX & Growth, CGU & WFI |
14:15 |
Thought Leadership Session Redefining Injury Outcomes: GenAI’s Role in Transforming Care, Claims, and Carrier Strategy Join industry experts Laura Drabik from Guidewire and Imran Ilyas from PwC as they unpack the Guidewire and PwC joint report Reimagining Workers’ Compensation in the Age of Generative AI, exploring how generative AI is reshaping not just workers’ compensation, but the way carriers approach injury outcomes, risk, and recovery. Laura and Imran will highlight customer voices and the five forces of change driving a shift from process-centric models to worker-centric, predictive, and proactive strategies. |
Imran Ilyas Global Guidewire Alliance Leader, PwC Laura Drabik Chief Evangelist, Guidewire |
14:35 |
Customer Showcase |
Dan Dearsley |
14:50 |
Break | |
15:05 |
Thought Leadership Session Enhancing the Insured Experience: Integrating Amazon Connect with Guidewire Join Victoria Webster (AWS) to discover how Amazon Connect and Guidewire can transform insurance contact centres. This session demonstrates how the Amazon Connect and Guidewire integration creates a unified experience for agents and customers. Learn how voice AI and automation streamline claims workflows, reduce response times, and enable 24/7 self-service capabilities. Gain practical insights for leveraging cloud communication to drive operational efficiency and deliver superior customer experiences |
Victoria Webster Senior Customer Experience Lead, Amazon Connect |
15:25 |
Customer Showcase Leadership and Scale at Hollard Scaling an organisation from $400 million to $2 billion in a matter of years requires more than just capital; it requires a radical shift in operational mindset. CEO Paul Fahey shares insights into Hollard’s transformation journey, focusing on how simplifying business complexity and using technology to improve the moment of truth with customers have turbocharged Hollard’s growth. With this foundation in place, Paul also discusses how Hollard is now positioned to further invest in delivering the best possible customer claims experience, at scale, on behalf of some of Australia’s most iconic brands. |
Paul Fahey CEO, Hollard Insurance |
15:45 |
Product Highlight ProNavigator: Make Every Employee Your Best Employee Join host Joseph D’Souza, founder of ProNavigator (acquired by Guidewire), and special guest Graham Haigh, former COO of Wawanesa, for a discussion on enabling Intelligent Insurance. This session explores how ProNavigator transforms fragmented, static information into real-time, actionable guidance across underwriting, claims, and distribution. Attendees will gain insight into how intelligent knowledge management improves decision quality and operational efficiency. Together, they will unpack the 'Build vs. Buy' decision, the necessity of human-in-the-loop workflows, and the leadership strategies required to ensure AI tools are adopted by the frontline. |
Graham Haigh Former COO, Wawanesa Joseph D'Souza Founder, ProNavigator Guidewire |
16:15
|
Closing Remarks |
Shaji Sethu |
16:25 |
Reception |
|
*Please note: Agenda is subject to change
